Common Reasons for Deposit Failure
1. Payment Incomplete
Confirm whether the USDT transfer was successfully completed.
2. Network Issues
Blockchain network congestion may cause delays.
3. Incorrect Amount
The deposit amount does not match the actual transfer amount.
How to Handle Deposit Failure?
Step 1: Check Deposit Records
1. Go to the "Deposit Details" page.
2. Check the deposit order status.
3. Check the order details.
Step 2: Contact Customer Service
If the deposit fails, please contact customer service and provide:
- Deposit Order Number
- Deposit Time
- Deposit Amount
- Payment Voucher
How to Avoid Deposit Failure?
1. Confirm the correct cloud account is selected.
2. Verify the deposit amount.
3. Ensure the USDT transfer is successful.
4. Save the payment voucher.