Account Related
How to apply for a BytePlus account? Use the "Apply for Account" function on the platform, select BytePlus, and pay the prepayment to obtain an account.
How long does the application process take? After successful payment, you will receive your account information within 1-3 minutes.
Can I use my own BytePlus account? The platform provides BytePlus international accounts. It is recommended to use the platform's provided account for unified management and top-ups.
Top-up Related
How long does it take for top-ups to arrive? Normally, top-ups arrive within 10-30 minutes.
Which payment methods are supported? Currently, only USDT-TRC20 payments are supported.
What if a top-up fails? If a top-up fails, please contact customer service and provide your top-up order number.
Usage Related
How do I check my account balance? You can see the available balance for each BytePlus account in the cloud account list in the Member Center.
What happens if my account balance is insufficient? The account status will display "Insufficient Balance," and cloud services may be suspended. Please top up promptly.
How do I view my spending details? Enter the Billing Center to view your BytePlus account's spending details and bills.
Which BytePlus services can I use? You can use all the cloud services provided by BytePlus, including computing, storage, AI, audio/video, big data, etc.
What scenarios is BytePlus suitable for? It is particularly suitable for AI application development, short video and live streaming platforms, intelligent content production, and large-scale model training and inference.
How is BytePlus's GPU computing power? BytePlus's GPU computing power offers excellent value for money, making it suitable for AI training and inference scenarios.
Billing Related
When are bills generated? Bills are generated monthly, with the previous month's bill generated at the beginning of each month.
How do I download bills? In the Billing Center, find the corresponding bill and click the "Download" button.
Do I need to pay the bill? If the bill status is "Pending Payment," you need to pay it promptly.
Security Related
Will my account information be leaked? The platform will properly safeguard your account information; please also protect your account password.
Can I change my account password? It is recommended not to change your BytePlus account password provided by the platform, as this may affect account management.
What should I do if my account is stolen? If you find any abnormalities with your account, please contact customer service immediately.