Account Related
How to apply for an AWS account? Use the "Apply for Account" function on the platform, select Amazon Web Services (AWS), and pay the prepayment to obtain an account.
How long does the application process take? After successful payment, you will receive your account information within 1-3 minutes.
Can I use my own AWS account? The platform provides international AWS accounts. It is recommended to use the platform's provided account for unified management and top-ups.
Top-up Related
How long does it take for top-ups to arrive? Normally, top-ups arrive within 10-30 minutes.
Which payment methods are supported? Currently, only USDT-TRC20 payments are supported.
What if a top-up fails? If a top-up fails, please contact customer service and provide your top-up order number.
Usage Related
How do I check my account balance? You can see the available balance for each AWS account in the cloud account list in the Member Center.
What happens if my account balance is insufficient? The account status will display "Insufficient Balance," and cloud services may be suspended. Please top up promptly.
How do I view my spending details? You can view your AWS account spending details and bills in the Billing Center.
Which AWS services can I use? You can use all cloud services provided by AWS, including compute, storage, databases, networking, etc.
Billing Related
When are bills generated? Bills are generated monthly, with the previous month's bill generated at the beginning of each month.
How do I download bills? In the Billing Center, find the corresponding bill and click the "Download" button.
Do I need to pay the bill? If the bill status is "Pending Payment," you need to pay it promptly.
Security Related
Will my account information be leaked? The platform will safeguard your account information. Please also protect your account password.
Can I change my account password? It is recommended not to change the AWS account password provided by the platform to avoid affecting account management.
What if my account is stolen? If you find any abnormalities with your account, please contact customer service immediately.