What to do if my account is frozen?
About Account Freezing
If your cloud account is not working properly, it may be frozen.
Common Reasons for Freezing
1. Insufficient balance or outstanding fees
2. Violation of regulations
3. Security risks
How to handle it?
If it's due to insufficient balance:
1. Check your account status in your member center.
2. If it displays "Insufficient balance," top up immediately.
3. Your account will be restored after the top-up is successful.
If it's due to other reasons:
Please contact customer service and provide:
- Account UID
- Account email
- Problem description
Customer service will assist you.
How to avoid your account being frozen?
1. Maintain sufficient account balance.
2. Comply with platform usage rules.
3. Check your account status regularly.
4. Address any abnormalities promptly.